Aviva expands policy administration with TCS subsidiary Diligenta

Core Insights - Aviva has expanded its policy administration services contract with Tata Consultancy Services (TCS), increasing the total number of managed policies to over 6.5 million in the UK [1] - TCS subsidiary Diligenta will manage an additional 1.1 million life insurance policies under this new arrangement [1] - The expansion aims to enhance customer experience through a consistent enterprise-wide digitisation model that aligns with new consumer duty principles [1] Service Delivery Improvements - The changes are designed to improve service delivery by providing self-service options for customers, enhanced digital service centers, and a streamlined technology environment [2] - TCS utilizes the BaNCS platform and its expertise in the insurance sector to support policyholders, advisers, and operational staff [2] Digital Platform Capabilities - Diligenta's digital platform has successfully facilitated migrations involving several million policies for Aviva and is designed to streamline core processes through conversational interfaces [3] - The BaNCS system features a product configurator that allows for quicker introduction of new offerings, reducing time-to-market to just a few days [3] Integration and Processing Features - The solution includes application programming interfaces that enable integration and interoperability across various distribution channels and business lines [4] - The platform supports straight-through processing and first-point resolution, while also providing risk management features [4] Partnership Strength - TCS BFSI Products & Platforms president R Vivekanand emphasized the enduring partnership with Aviva, highlighting mutual trust and commitment that has strengthened over the years [5] - The decision to expand the portfolio demonstrates Aviva's ongoing trust in TCS's services [5] Commitment to Innovation - TCS remains dedicated to enhancing the customer experience for Aviva and its clients, continuing to invest in the TCS BaNCS platform to adapt to the fast-changing technology landscape [6] - The partnership was previously expanded in January of the previous year, when the policy administration services covered 5.5 million policies [6]