一线社工有了自己的“AI同事”

Core Insights - The integration of AI into community governance in Heping District is transforming the daily operations of social workers, enhancing efficiency and collaboration [1][2][3] Group 1: AI Implementation - The introduction of AI assistants like "He Xiaotang" and "He Xiaozhi" aims to support frontline social workers in community management [1] - The "Shuzhi Heping" app allows real-time data upload and sharing among departments, streamlining information collection and task management [2] Group 2: Efficiency and Collaboration - Social workers have shifted from being "errand runners" to "supervisors," as the system now automatically alerts them to potential issues, improving overall efficiency [2] - The AI tools facilitate quicker problem detection and enhance departmental collaboration, making community services more transparent and engaging for residents and businesses [2][3] Group 3: Future Aspirations - The district plans to expand AI applications into more areas of public service, such as emergency response and health consultation, aiming for smarter and more compassionate community services [3]