水、电、气三表计量出新规

Core Viewpoint - The State Administration for Market Regulation has released a compliance guideline for the lifecycle management of water, electricity, and gas meters, ensuring accurate measurement and protecting consumer rights [1] Group 1: Compliance Guidelines - The compliance guideline specifies detailed requirements for the procurement, verification, storage, installation, rotation, and disposal of residential water, electricity, and gas meters [2] - Public utility companies must ensure that the meters used comply with national standards and possess type approval certificates [2] - Meters must undergo mandatory verification before installation, and timely rotation is required to prevent exceeding their service life [2] Group 2: Consumer Rights and Compensation - The guideline establishes rules for handling meter malfunctions, ensuring that public utility companies are responsible for replacing faulty meters at no cost to consumers [3] - If consumers are overcharged due to meter issues, companies are required to refund or compensate accordingly [3] - The guideline promotes transparency by encouraging companies to use information technology for managing meter replacements and to inform consumers about plans and methods through public notices and SMS [3] Group 3: Complaint Mechanism - Public utility companies are mandated to create a complaint handling mechanism for meter-related disputes, making complaint methods and contact information publicly available [4] - In cases of disagreement over meter readings, consumers can request arbitration, and during this process, companies must provide temporary replacement meters to ensure uninterrupted service [4]