故障频发、维修乱象……购买家电，如何避免“消费陷阱”

Core Viewpoint - The article highlights the ongoing issues faced by consumers in the home appliance sector, particularly regarding product quality and after-sales service, amidst a backdrop of increasing consumer spending due to government incentives [1][2]. Group 1: Consumer Complaints and Issues - A significant portion of complaints in the home appliance sector, approximately 40%, relate to product quality issues such as performance failures and safety hazards [1]. - Consumers have reported various problems, including receiving incorrect products, damaged items upon delivery, and discrepancies in product specifications [1][2]. - Many consumers experience difficulties with after-sales service, including unresponsive repair services, inadequate repairs, and inflated repair costs [2][3]. Group 2: Regulatory and Quality Improvement Suggestions - Experts suggest that improving product quality is essential for enhancing consumer satisfaction, emphasizing the need for manufacturers to strengthen quality control and for regulatory bodies to enforce standards [2][4]. - There is a call for clearer delineation of responsibilities among manufacturers, retailers, and e-commerce platforms to address consumer grievances effectively [4][5]. - Recommendations include the establishment of a credit evaluation system for different business entities and the use of digital technology for dynamic regulation to foster a trustworthy consumer environment [4][5]. Group 3: Consumer Rights and Legal Framework - The article discusses the challenges consumers face in asserting their rights, including difficulties in evidence collection and the complexity of determining liability in disputes [3][4]. - It is suggested that legal frameworks be optimized to facilitate low-cost, efficient resolution of small consumer disputes, and that collaboration among various regulatory bodies be strengthened to enhance consumer protection [5].