国网邯郸市永年区供电公司：开展客户走访 精准服务解民忧

Core Viewpoint - The company is enhancing its power supply services through a customer outreach initiative aimed at understanding and addressing the electricity needs of local businesses [1] Group 1: Customer Engagement - The company organized a special activity to visit electricity customers, focusing on personalized service to meet their electricity demands [1] - A visit plan was developed, coordinating with customers to schedule meetings and outline key discussion points while avoiding peak production times [1] - During the visits, staff engaged in discussions with customers, providing tailored explanations of electricity policies based on industry types [1] Group 2: Service Improvement - The company actively inquired about power supply reliability, equipment maintenance issues, and expansion needs, collecting suggestions for service improvements [1] - A technical team collaborated with customer electricians to inspect equipment such as distribution rooms and transformers, identifying safety hazards and verifying emergency power configurations [1] Group 3: Ongoing Support - The company established a "one-on-one" customer manager system for key clients, providing monthly electricity analysis reports and quarterly customer meetings to track needs and optimize services [1] - Future steps include organizing feedback from visits to address issues and enhance power supply services to support local business development [1]