58同城发布2025生活服务业趋势洞察AI催生近50类人机协作新岗位

Core Insights - Artificial intelligence (AI) is evolving from an efficiency tool to the "digital backbone" of the service industry, driving a transition from labor-intensive to "intelligent collaborative" models [1][2] - The emergence of nearly 50 new AI-integrated job roles and 40 types of intelligent services indicates a significant transformation in the industry ecosystem and job landscape [1][2] Group 1: New Job Roles - The service industry is experiencing a systematic restructuring of job roles, with nearly 50 new AI-integrated positions emerging across various sectors including real estate, manufacturing, healthcare, education, and design [2][3] - New roles such as AI recruitment assistants, intelligent robot trainers, and AI medical imaging analysts require a blend of traditional expertise and the ability to collaborate effectively with algorithms and smart devices [2][3] Group 2: AI as a Core Infrastructure - AI is becoming a foundational infrastructure that enhances efficiency across the entire service chain, including recruitment, order dispatch, fulfillment, training, and customer service [4][5] - For instance, AI-driven scheduling systems have improved operational efficiency by 57% and increased worker order acceptance rates by 45% [4] Group 3: New Service Models - AI is generating new service models and markets, with nearly 30 types of AI service scenarios emerging, forming a clear second growth curve for the service industry [6][7] - The rental market for intelligent devices, such as window-cleaning robots and security patrol robots, is rapidly expanding, with over 500 companies entering the humanoid robot rental space [6][7] Group 4: Acceptance and Expectations of AI - A survey indicates that 90.8% of frontline workers believe AI is helpful, with a strong desire for AI to assist in professional skill development and reduce physical labor [8][9] - The integration of AI is making the service industry more attractive to young people, with over 80% of students perceiving AI as making the industry "easier, more professional, and friendlier" [8][9] Group 5: Competitive Landscape - The competitive focus in the industry is shifting from human scale advantages to the maturity of human-AI collaboration systems, with companies that can integrate "service, equipment, and AI" expertise likely to lead the future [9]