海尔智家于滨：只要用户有需要，海尔服务随时都在

Core Insights - The article discusses the 12th National After-Sales Service Conference held in Beijing, featuring a speech by Yu Bin, General Manager of Service Operations at Haier Smart Home [1] Group 1: Company Overview - Haier Service focuses on building a smart home service ecosystem, adhering to the service philosophy of "sincerity forever" [3] - The company implements a four-dimensional service system characterized by "ubiquitous, timely, meticulous, and capable" service, aiming to create impactful experiences for users [3] Group 2: Service Innovations - In the digital economy era, after-sales service has evolved beyond simple repairs and replacements to creating better living experiences through technology empowerment [3] - Haier Service emphasizes digital transformation by developing a digital service platform, allowing users to interact with service personnel via the Haier Smart Home APP and mini-programs using text, voice, and video [3] - The service process is transparent, with standardized online work orders for service standards and pricing details, enabling users to supervise and evaluate service quality in real-time [3] Group 3: Customer-Centric Approach - The company believes that maintaining a user-centric approach and continuously driving technological innovation and service upgrades is essential for gaining a competitive edge in the industry and creating real value for users [3]