Concentrix Rolls Out Pre-Built Agentic AI for Instant Business Impact

Core Insights - Concentrix Corporation has launched a new suite of pre-built, emotionally aware Conversational AI Agents aimed at simplifying the integration of AI into brand experiences [1][2] - The suite includes four specific agents: Product Support, Order Status, Appointment Scheduling, and Collections, designed to address common customer challenges [2] - The AI agents are built to provide both efficiency and emotional intelligence, adapting to customer behavior and cultural nuances [3] Company Developments - Concentrix has partnered with Nespresso to implement advanced AI conversational technologies, enhancing customer engagement strategies [4][5] - The collaboration with Nespresso has improved service efficiency and responsiveness while empowering frontline employees [5] - Concentrix's new agents are designed to help companies leverage AI for relationship-building and growth, moving beyond cost-saving measures [5] Technology and Framework - The agents are developed within Concentrix's Agentic Operating Framework™, utilizing the iX Hello™ platform, part of the Intelligent Experience (iX) Product Suite [5] - The conversational agents adhere to high standards for secure and trustworthy AI, certified by ISO standards [5]