让现金支付不再“碰壁”

Core Viewpoint - The People's Bank of China, along with other regulatory bodies, has established the "Regulations on Cash Payment and Service" to enhance the cash circulation environment amidst the rise of digital payment methods, ensuring that cash remains a viable payment option for all demographics [1][2]. Group 1: Regulations Overview - The regulations aim to clarify the cash service obligations of various charging units, operating entities, and banking institutions, promoting a collaborative effort to maintain a cash-friendly environment [1][2]. - The regulations are based on five fundamental principles: serving the public, problem orientation, comprehensive measures, collaborative governance, and legal accountability [2]. Group 2: Payment Scenarios - The regulations specify that cash payments must be supported in scenarios involving face-to-face services and transactions that can be completed in person, ensuring reasonable cash availability [3]. - For self-service models and areas with unified management, operators must clearly indicate accepted payment methods and cash conversion options [3][4]. Group 3: Banking Sector Requirements - Banking institutions are required to provide cash deposit and withdrawal services, ensuring that their network and self-service machines meet the needs of various customer groups [5]. - In cases of cash payment difficulties, the public is encouraged to negotiate with the service provider and report any refusal or discriminatory practices through appropriate channels [5].