Concentrix launches pre-built conversational AI agents for business integration

Concentrix has introduced a set of pre-built conversational AI agents intended to help businesses integrate AI into their customer operations more rapidly. The suite aims to provide companies with AI-powered tools for product support, order tracking, appointment scheduling, and collections, all configured to align with each client’s brand communications. The company reported that these new agents can answer queries, process payments, and schedule appointments while adapting to various customer behaviour ...