交通运输部：近年来协助188万货车司机追讨拖欠运费12.5亿元

Core Viewpoint - The Ministry of Transport has implemented several initiatives to support truck drivers, addressing their needs and improving their working conditions, including a dedicated hotline and standardized service stations [1][5]. Group 1: Initiatives for Truck Drivers - The Ministry of Transport has established a 12328 hotline for truck drivers to voice their concerns, achieving a response rate of 97%, a resolution rate of 85%, and a satisfaction rate of 89% [1]. - A total of 863 "Driver Homes" have been built at highway service areas, providing essential services such as parking, hot water, meal heating, showers, and laundry facilities [1]. - The Ministry has organized efforts to address common issues faced by truck drivers, including the regulation of freight charges and the establishment of a platform for easier insurance access [3][4]. Group 2: Financial and Legal Support - The Ministry has collaborated with relevant departments to restrict 6,000 dishonest freight owners from shipping and has assisted 1.88 million truck drivers in recovering 1.25 billion yuan in overdue freight payments [4]. - Initiatives have been taken to address excessive platform fees, leading to the signing of self-regulatory agreements by major freight platforms to reduce charges for 6.2 million truck drivers [4]. - The Ministry has implemented a policy of no penalties for first-time minor violations to ease the burden on truck drivers [5]. Group 3: Welfare and Support Services - The Ministry has launched the "Escort Action" to provide care and assistance to truck drivers during transportation, including support for accidents and emergencies [5]. - Future plans include enhancing the efficiency of the 12328 hotline, increasing the number of standardized "Driver Homes," and further improving freight platform governance to boost truck drivers' sense of belonging and job satisfaction [5].