协助追讨拖欠运费12.5亿元 交通运输部：聚焦货车司机急难愁盼问题

Core Viewpoint - The Ministry of Transport of China is actively addressing the needs and challenges faced by truck drivers, emphasizing the importance of their role in the economy and society, and implementing various initiatives to improve their working conditions and support services [1] Group 1: Addressing Driver Concerns - The Ministry has established the 12328 hotline for truck drivers, ensuring that their complaints are handled promptly with a response rate of 97%, a resolution rate of 85%, and a satisfaction rate of 89% [2] - A specific case was highlighted where a truck driver’s complaint about a 6000 yuan debt was resolved during a meeting, showcasing the effectiveness of the hotline [2] Group 2: Establishing Support Facilities - A total of 863 standardized "Driver Homes" have been built nationwide, providing essential services such as parking, hot water, meal heating, showers, and laundry to enhance the comfort of truck drivers [3] - The Ministry is collaborating with mapping platforms to facilitate easy access to these "Driver Homes" and plans to increase their construction in the coming year [3] Group 3: Addressing Common Issues - The Ministry is tackling frequent complaints from drivers, including issues related to truck sales, insurance difficulties, and delayed freight payments, having assisted 188,000 truck drivers in recovering 1.25 billion yuan in overdue payments [3] - Initiatives include the launch of the "Insurance Easy to Buy" platform and the implementation of self-regulatory agreements among major freight platforms to reduce fees affecting 6.2 million drivers [3] Group 4: Providing Additional Support - The "Escort Action" program has been initiated in collaboration with the All-China Federation of Trade Unions to offer assistance to drivers involved in accidents, including emotional support and logistical help [4] - The Ministry plans to continue enhancing the effectiveness of the 12328 hotline, expand the "Driver Homes," and deepen governance of freight platforms to improve drivers' sense of belonging and job satisfaction [4]