“12328热线”协助188万名货车司机追讨运费12.5亿元

Core Viewpoint - The Ministry of Transport has implemented the 12328 hotline for immediate handling of complaints, significantly improving support for truck drivers facing various issues [1][2][3] Group 1: Implementation of 12328 Hotline - The 12328 hotline has been established to address complaints from truck drivers, with a specific focus on timely responses and resolutions [1] - The hotline has a response rate of 97%, a resolution rate of 85%, and a satisfaction rate of 89%, making it a vital channel for drivers to voice their concerns [2] Group 2: Support for Truck Drivers - The Ministry of Transport has recognized the challenges faced by the 38 million truck drivers in China and has initiated various support measures, including the "护航行动" (Escort Action) to provide assistance during emergencies [3] - The ministry has coordinated with financial regulators to address issues related to insurance difficulties and high costs for truck drivers [2] Group 3: Addressing Common Issues - The ministry has taken action against 6,000 dishonest freight owners to help recover 1.25 billion yuan in overdue payments for 1.88 million truck drivers [2] - Efforts have been made to regulate freight platform fees, benefiting 6.2 million drivers by promoting self-regulation among major freight platforms [2] Group 4: Complaint Handling Mechanism - The 12328 hotline has established a structured complaint handling mechanism, ensuring that each issue is addressed by the appropriate department [4] - Specific cases, such as the prompt resolution of payment issues for drivers, demonstrate the effectiveness of the hotline in facilitating quick resolutions [4]