Qi Lu Wan Bao·2025-12-23 16:39Core Insights - The article highlights the importance of intelligent services in banking, particularly focusing on how Postal Savings Bank is addressing the digital divide for elderly customers [1][2] - The bank's initiative includes user-friendly smart devices and personalized guidance to enhance customer experience and efficiency [1][2] Group 1: Intelligent Services - Intelligent services have become the new norm in banking, with a focus on making technology accessible to all customers, especially the elderly [1] - The smart devices at Postal Savings Bank's Xiangjin County branch are designed to be simple to operate and transparent in process, significantly improving business efficiency [1] Group 2: Customer Experience - The bank emphasizes a one-on-one companion service for elderly clients, ensuring staff are present to guide them through the process and alleviate their concerns [2] - Feedback from customers, such as Mr. Zhang, indicates a positive shift in perception towards technology, highlighting satisfaction with the ease of use and the supportive staff [2] Group 3: Commitment to Service - Postal Savings Bank is committed to continuously optimizing service processes, making the "cloud cabinet" not just an efficient tool but also a means of conveying care and warmth [2] - The bank aims to provide professional, standardized, and heartfelt financial services, particularly focusing on the needs of elderly customers [2]