河南省方城县：依托“高效办成一件事” 打通服务“最后一公里”

Core Insights - The article highlights the successful implementation of the "Efficient Completion of One Thing" reform in Zhaohe Town, Henan Province, showcasing improvements in public service efficiency and quality [1][2][3] Group 1: Service Quality Improvement - Zhaohe Town's service hall has transformed into a "one-stop" government service platform, emphasizing the shift from specialized handling to comprehensive service, enhancing staff training to ensure proficient and efficient service delivery [1] - The integration of services has led to a significant reduction in processing time for business registrations, with a 60% decrease in time required for individual business owners to transition to corporate status through a streamlined, data-sharing process [1] Group 2: Active Empowerment and Support - The social security window has shifted from a passive reception model to an active empowerment approach, combining unemployment registration with job recommendations and skills training, creating a full-service mechanism that aids unemployed individuals in transitioning to employment [2] - The service hall has effectively utilized online platforms like the Henan Provincial Government Service Network and the "Yushi Ban" app to enhance efficiency, achieving over a 50% improvement in processing times for high-frequency services [2] Group 3: Human-Centric Service Approach - The service hall has adopted a human-centered approach, providing tailored assistance to elderly individuals and those unfamiliar with technology, ensuring that all community members feel supported and cared for during the service process [2][3] - The overall sentiment among the public reflects a positive perception of the convenience of services, indicating a successful transition from merely being able to provide services to making them more accessible and user-friendly [3]