“智能前台”实时答疑 无感取号智慧填表

Core Insights - The first government service center in Shenzhen's Luohu District, powered by the HarmonyOS, has been officially launched, featuring an AI digital assistant that enhances service efficiency and user experience [2][3]. Group 1: AI Digital Assistant and Service Efficiency - The AI digital assistant, referred to as "smart front desk," utilizes over 52,000 pieces of government data to provide instant responses to citizen inquiries, reducing average consultation wait times from over 10 minutes to immediate replies [3]. - Citizens using HarmonyOS smartphones can access services without downloading apps, allowing for seamless appointment scheduling and real-time queue updates, resulting in an average queue time reduction of 80% [3]. Group 2: Enhanced Business Services - The "Harmony + AI Smart Form Filling" system addresses the challenges of filling out multiple forms for business registrations, enabling over 95% of fields to be auto-filled, significantly speeding up the process to just a few minutes [4]. - The streamlined process has been praised by users for saving time and reducing the need for repetitive checks and multiple window visits [4]. Group 3: Integration of HarmonyOS in Government Services - The Luohu District has integrated the distributed capabilities of the HarmonyOS with government service reforms, creating a digital foundation that enhances service efficiency through collaborative device capabilities and AI technology [5]. - A dedicated Harmony service window allows staff to operate across various systems seamlessly, transforming tedious verification tasks into more personalized and proactive assistance [5]. Group 4: Future Development and Ecosystem Building - Luohu aims to establish a comprehensive ecosystem centered around open-source HarmonyOS and RISC-V technologies, promoting a collaborative environment for software and hardware integration [6]. - The district has opened high-value Harmony application scenarios across various sectors, including education and healthcare, fostering a multi-domain integration that benefits the Harmony ecosystem and its enterprises [6].