南京链家于彪：用专业与真诚重新定义房产经纪人的服务边界

Core Insights - The article highlights the importance of customer service in the real estate industry, emphasizing that clients seek not just properties but also long-term convenience and trust in their transactions [1][2][3] Group 1: Service Philosophy - The company promotes a service philosophy where transparency and honesty are prioritized, as demonstrated by a mentor's advice to disclose property flaws to build long-term trust with clients [1] - The concept of "customer first" is embodied in the creation of a comprehensive "House Usage Manual," which addresses various aspects of living in a new home, enhancing the customer experience beyond the transaction [3] Group 2: Professional Development - The company encourages continuous learning and adaptation among its employees, as seen in the protagonist's commitment to mastering new areas of real estate, which has led to sustained high performance in sales [2] - A structured training program fosters a culture of systematic thinking, enabling employees to develop reusable tools and frameworks that enhance service delivery [2] Group 3: Client Engagement - The company recognizes the significance of personalized engagement, as illustrated by the protagonist's efforts to build rapport with clients through detailed market analysis and tailored service [3] - The proactive approach to client needs, such as coordinating moving logistics during adverse weather, reinforces the company's dedication to exceptional service [2][3]