Zhong Jin Zai Xian·2025-12-24 10:08Group 1 - The core message of the news highlights the appreciation expressed by Mr. Chen towards Ping An Property & Casualty Insurance for their professional and efficient handling of a property damage claim following a traffic accident [1][3] - The incident occurred on August 18, when a vehicle insured by Ping An accidentally damaged Mr. Chen's house, leading to emotional distress and anxiety regarding the property damage and repair process [1] - The claims adjuster, Qin Taotao, and his team responded promptly to the report, conducting a professional assessment of the damage while providing empathetic support and clear explanations of the claims process, which alleviated Mr. Chen's concerns [1][3] Group 2 - The presentation of a banner to the claims personnel serves as recognition of their professional capabilities and the high-quality service provided by Ping An Property & Casualty Insurance [3] - The company's commitment to a customer-centric approach is emphasized, showcasing that their service philosophy is reflected in every interaction and claims process [3] - Moving forward, Ping An aims to continue prioritizing customer needs while enhancing service experiences through a more human-centered approach, thereby reinforcing the value and responsibility of insurance [3]