瑞众保险获评每日经济新闻“金鼎奖”年度卓越人寿保险公司

Core Viewpoint - Ruizhong Insurance has been awarded the "Annual Outstanding Life Insurance Company" at the 16th "Golden Ding Award" ceremony, recognizing its product innovation and customer service excellence [1] Group 1: Product Offerings - Ruizhong Insurance provides a comprehensive range of personal and group life insurance solutions, covering survival, retirement, illness, medical, death, and disability [2] - In the first half of 2025, the company reported total claims amounting to 2.791 billion yuan, averaging 15.42 million yuan per day, benefiting 193,000 customers [2] - The company has expanded its annuity product age limit to 85 years to address the insurance needs of the elderly, and launched simplified underwriting critical illness insurance for high-risk elderly clients [2] Group 2: Service Quality - Since its establishment, Ruizhong Insurance has focused on customer-centric service, optimizing service processes and innovating service models, achieving a small claims processing time of only 0.16 days and a claim approval rate of 99.64% [3] - The online claim application rate stands at 97.2%, showcasing the company's efficient and convenient claims service capabilities [3] - The company has implemented various senior-friendly service technologies, serving over 300,000 elderly clients and providing dedicated service areas in branches [3] Group 3: Customer Engagement - Ruizhong Insurance emphasizes emotional connections and long-term trust with customers, conducting large-scale interactive activities that attracted over 10 million participants and reached over 100 million people [4] - The company offers personalized policy upgrade services and value-added services through online and offline interactions, enhancing customer service depth and breadth [4] Group 4: Social Responsibility - Ruizhong Insurance prioritizes consumer rights protection, conducting 9,028 consumer protection training sessions that reached over 347,000 participants [5] - The company has engaged in 9,928 financial education outreach activities, impacting over 76.7 million individuals and contributing to a harmonious financial environment [5]