End of Year Review 2025: Crawford & Co’s Glenn Thornton

Glenn Thornton, head of major and complex loss at Crawford & Company, says farewell to two insurance icons in ‘Royal’ and ‘Sun Alliance’; hails the youngest deputy president CILA has ever had in Marsh’s Melissa Cunningham; and predicts AI driven dynamic valuation could be the key to finally beating underinsurance.What has been your insurance/broking related highlight of 2025?What has been your insurance/broking related highlight of 2025?One standout highlight for 2025 was the industry’s response to Storm Éo ...