AI咨询、线上预约……数字赋能基层治理 民生服务更贴心

Core Viewpoint - The article discusses the implementation of a digital empowerment platform in Chengdu's Pidu District aimed at enhancing grassroots governance and resolving conflicts through a combination of online and offline strategies [2][4][22]. Group 1: Digital Empowerment in Governance - The Pidu District has established a credit supervision platform for prepaid consumption, particularly targeting high-risk industries such as fitness, beauty, and education, to prevent businesses from misappropriating consumer funds [4][8]. - Over 400 merchants have joined the platform, with more than 100,000 transactions recorded, leading to a significant decrease in disputes and complaints, thereby promoting consumption and improving the legal business environment [8]. Group 2: Conflict Resolution Mechanisms - The platform dynamically locks 20% to 35% of prepaid funds based on the merchant's risk level, and any significant fund transfer triggers an alert for regulatory intervention [6][4]. - The integration of data from various departments, including courts and public security, allows for real-time monitoring of conflict hotspots, shifting governance from experience-based to data-driven decision-making [9][13]. Group 3: Community Engagement and Accessibility - The district has developed online appointment mediation, AI consultations, and digital platforms to facilitate conflict resolution, allowing residents to address issues without extensive travel [14][20]. - Local community leaders act as first mediators, and the system has successfully resolved neighborhood disputes through direct engagement, exemplifying the effectiveness of localized conflict resolution [18][16]. Group 4: Infrastructure and Support - A comprehensive governance center has been established, housing 17 permanent departments, with additional support from specialized mediation teams for complex cases, ensuring that residents have access to necessary resources [22].