既保护合法救济又规制滥用投诉，江苏多部门联合发布市场监管领域投诉举报处理典型案例

Core Viewpoint - The article emphasizes the need for standardized handling of complaints and reports in the market regulation sector to protect consumer rights and combat illegal activities, while also addressing the issue of abuse of the complaint system [1]. Group 1: Consumer Rights Protection - The Jiangsu Provincial Market Regulation Bureau, in collaboration with the Provincial Justice Department and the Provincial Court, has released typical cases to guide the handling of consumer complaints and reports [1]. - A case involving a consumer complaint about a counterfeit electric drill led to the confiscation and destruction of 56 boxes of tools and 592 labels, along with a fine imposed on the manufacturer for trademark infringement [2]. Group 2: Regulation of Abusive Complaints - A complaint regarding a contact lens solution was dismissed as the complainant had a history of excessive complaints, indicating that the complaint was not made for genuine consumer needs but rather for personal gain [3]. - In another case, a consumer's repeated complaints about expired products were deemed excessive, leading to the rejection of their appeal in court, as it was determined that the individual was not acting in good faith to protect legitimate rights [4].