金湖农商银行开展厅堂人员外呼业务调研

Core Viewpoint - Jinhu Rural Commercial Bank is actively enhancing its customer service through external calling business research and training for its lobby staff, aiming to improve service quality and operational efficiency [1] Group 1: External Calling Business Research - The bank organized a research session for lobby staff to discuss their duties and assessment criteria during working hours [1] - Lobby managers shared their experiences and specific work practices from their respective branches [1] - The head of the Inclusive Finance Department addressed questions and provided rational suggestions, encouraging staff to conduct external calling marketing during off-peak business periods [1] Group 2: Service Improvement and Training - Clear requirements were set regarding service attitude, communication skills, and professional ethics during the marketing process [1] - Staff received specific guidance on the use of the external calling system from relevant personnel in the Inclusive Finance Department [1] - The external calling business is recognized for its positive role in customer service and business support [1] Group 3: Future Plans - Jinhu Rural Commercial Bank plans to continue optimizing internal management and strengthening team building [1] - The bank aims to implement more solid measures to enhance the quality and efficiency of customer service [1] - There is a commitment to elevate customer service standards to a new level [1]