手机一点，就能找到最近的消费维权服务站

Core Viewpoint - The Xingtai Market Supervision Bureau has launched an online complaint channel based on geographic location, allowing consumers to quickly find nearby consumer rights service stations and submit complaints, enhancing the efficiency of consumer rights protection [1][2]. Group 1: Implementation of Consumer Rights Service Stations - The Xingtai Market Supervision Bureau, in collaboration with local cultural and tourism departments, has established consumer rights service stations at all 69 qualified A-level tourist attractions in the city [2]. - Consumers can use "Baidu Map" or "Tencent Map" apps to locate nearby consumer rights service stations, view contact information, and navigate directly to them [2][3]. - The integration of mobile location services has created a rapid dispute resolution mechanism, with plans to include nearly 600 consumer rights service stations in the system by the end of the year [2]. Group 2: Improvement of Complaint Handling Processes - The market supervision department has enhanced complaint handling processes, including first-contact responsibility and time-limited resolution [3]. - Some retail pharmacy stations have implemented online pre-acceptance features, allowing consumers to upload evidence and descriptions of issues in advance, which helps prepare for on-site mediation [3]. - Complaint data from all service stations is aggregated in real-time to the 12315 data center, enabling proactive analysis of complaint trends and issues [3]. Group 3: Future Plans and Innovations - The market supervision bureau plans to further refine the innovative model by introducing intelligent analysis systems for in-depth data mining and proactive risk warnings [3]. - There are intentions to incorporate complaint handling efficiency and customer satisfaction into the enterprise credit evaluation system, promoting a cycle of quality service and accountability [3].