残障者坐飞机，障碍不只是机舱门前的高度差

Core Viewpoint - The recent incident involving disabled singer Zheng Zhihua has highlighted the ongoing challenges faced by disabled individuals when traveling by air, prompting the Civil Aviation Administration of China (CAAC) to seek opinions on measures to enhance air travel accessibility for disabled passengers [1] Group 1: Accessibility Challenges - Disabled travelers often encounter significant barriers during the boarding process, such as the need to transfer from a ground wheelchair to an onboard wheelchair due to space constraints [2][4] - The International Air Transport Association (IATA) categorizes wheelchair users into three groups based on their mobility needs, which affects the level of assistance they require during flights [4][5] - Many disabled passengers report feeling helpless and vulnerable during the boarding process, especially when they have to rely on staff for assistance, which can lead to uncomfortable situations [6][9] Group 2: Service Gaps and Experiences - Instances of airlines forgetting to provide requested wheelchair services have been reported, leading to delays and additional stress for disabled travelers [6][7] - Some airlines lack proper equipment, such as onboard wheelchairs, forcing passengers to be carried into the cabin, which raises safety and dignity concerns [7][8] - The lack of trained staff familiar with the needs of disabled passengers often results in inadequate assistance during the boarding and in-flight experience [10][15] Group 3: Regulatory and Policy Developments - Following the Zheng Zhihua incident, the CAAC issued a draft document aimed at improving the air travel experience for disabled individuals, emphasizing the need for better equipment and training for staff [23][24] - The CAAC's guidelines suggest that airports and airlines should prioritize the installation of accessible facilities and provide necessary services throughout the travel process [25][26] - Despite the progress made, there is still a lack of standardized practices across airlines and airports regarding the assistance provided to disabled passengers [26][27] Group 4: Social Perceptions and Personal Autonomy - Disabled individuals often feel that their autonomy is compromised when they are treated as burdens rather than as equal passengers, leading to feelings of shame and discomfort [13][29] - The perception of disabled travelers as "special cases" can result in a lack of respect for their rights and dignity, highlighting the need for a shift in societal attitudes towards disability [29][30] - Many disabled individuals express a desire for environments that support their independence rather than relying solely on assistance from others [31]