药香温情护健康

Core Viewpoint - The article highlights the exemplary service provided by the pharmacy department of Shijiazhuang Traditional Chinese Medicine Hospital, emphasizing patient-centered care and innovative service measures to enhance the medication experience for patients, particularly the elderly and those with special needs [1][4][5] Group 1: Patient-Centric Services - The pharmacy department has implemented a "three-voice service" approach, ensuring that communication is clear and accessible, especially for elderly patients [2] - Special measures such as slowing down speech and using simple language are employed to enhance understanding among patients [2] - A "priority medication" green channel is available for emergency and mobility-impaired patients to minimize waiting times [2] Group 2: Extended Services and Community Engagement - The pharmacy has extended its services beyond the traditional pharmacy setting by setting up "health stalls" in busy night markets, where pharmacists educate the public about herbal medicine and health tips [3] - A dedicated "medication consultation window" has been established to provide personalized services, including prescription interpretation and dosage verification [4] - An online consultation channel is available for patients to receive professional advice at any time, filling gaps in offline service hours [4] Group 3: Commitment to Quality and Innovation - The hospital aims to integrate advanced technology with clinical pharmacy practices to enhance service quality [5] - The focus remains on providing high-quality, personalized, and precise medical services to ensure patient safety and comfort [5] - The hospital's commitment to humanistic care is reflected in its continuous efforts to improve patient experiences and outcomes [4][5]