ETC助手携手腾讯推出行业首款AI智能体

Core Insights - Tencent Cloud and Highlamp Technology's subsidiary, Anhui Yilu Weixing Technology Co., Ltd., launched the first AI assistant "Agent" in the ETC field, utilizing the Hongyuan large model for efficient user interaction through text and voice commands [1] - The AI assistant has served over 1 million users since its internal testing began, achieving a 95% accuracy rate in responses and a 90% problem resolution rate [6] Group 1 - The ETC assistant has implemented a full-service process including online application, WeChat payment, password-free payment after passage, and automatic issuance of travel orders and electronic invoices [1] - The ETC assistant mini-program has served over 154 million users, with monthly active users reaching the million level [1] - User pain points identified include unclear guidance and cumbersome operations in scenarios like new car ETC activation and invoice issuance, which negatively impact user experience [1] Group 2 - The "Agent" provides a comprehensive capability system from hardware perception to intelligent services, utilizing 105 state monitoring algorithms for real-time data collection and voice interaction [6] - The intelligent core of the "Agent" includes a general knowledge base covering industry rules and service processes, built on Tencent's foundational large models [6] - The "Agent" can function as an "industry encyclopedia" for inquiries and as a "service expert" for one-stop support, enabling natural interaction through voice commands [6] Group 3 - The ETC assistant mini-program and various core business platforms are fully deployed on Tencent Cloud, leveraging advanced "cloud + AI" technology for stable operation and user data protection [7] - The system ensures efficient, reliable, and secure digital travel services for nationwide ETC users, supporting orderly operations during peak traffic [7] - Future collaboration will focus on enhancing the technology foundation and refining application scenarios to improve user experience [7]