近六成受访者用智能家居家电曾遇麻烦，比例最高的是扫地机器人

Core Insights - The report by Jiangsu Consumer Protection Committee highlights significant consumer concerns regarding smart home appliances, particularly issues related to product quality and data privacy risks [1][3][11] Group 1: Consumer Satisfaction and Issues - Over 80% of respondents expressed satisfaction with smart home appliances, with 34.96% very satisfied and 46.88% somewhat satisfied [2] - Among the 10 popular smart home products surveyed, the highest issue rate was reported for robotic vacuum cleaners and floor washers at 47.76%, followed by smart washing machines at 34.60% and smart locks at 28.12% [9][10] - A total of 59837 consumer protection complaints related to smart home appliances were recorded in Jiangsu from January 1 to November 30, 2025 [2] Group 2: Privacy and Security Concerns - Analysis revealed that some smart home products pose data leakage risks, with reports of unauthorized access to camera feeds and personal data [3][4] - Specific incidents included a brand of smart camera being remotely activated while in sleep mode, leading to unauthorized video recordings [3] Group 3: Product Quality and Functionality - Issues with product quality were noted, including a case where a smart watch caused burns to a user due to malfunction [5] - Consumers reported difficulties with device compatibility, leading to a fragmented user experience where multiple apps are required for different devices [7][11] - For robotic vacuum cleaners, 64.67% of users reported problems with objects getting stuck, and 47.58% faced issues with navigation functionality [10] Group 4: Recommendations for Improvement - The Jiangsu Consumer Protection Committee recommends that manufacturers enhance data security measures, simplify app interfaces, and ensure compatibility across different brands to improve user experience [11]