女子购近万元LV运动鞋穿后双脚多处破皮要求退款被拒，客服：不退，只能换

Core Viewpoint - A customer reported severe skin damage after wearing a pair of LV shoes, leading to a dispute over refund and compensation with the retailer [1][2]. Group 1: Customer Experience - The customer, Ms. Xu, purchased a pair of LOUS shoes for 9,250 yuan on September 20, 2023, and experienced severe skin damage after wearing them for about 10 minutes [1][2]. - Medical records indicate that Ms. Xu sought treatment for her injuries, which worsened over time, requiring potential surgical intervention for scar treatment [8][10]. Group 2: Retailer Response - The sales staff did not inform Ms. Xu about the need to wear socks with the new shoes to prevent damage, and the store only offered to exchange the shoes instead of providing a refund [2][5]. - LV's official response indicated that the product cannot be returned once used, and they suggested that new shoes may cause discomfort if worn without socks [10][11]. Group 3: Product Information - The LOUS shoes are described on the LV website as made from high-quality leather, with a design that does not explicitly mention the need for socks during initial wear [5][10]. - The shoes feature a unique design with a playful cat motif and are marketed as easy to wear, but the absence of clear usage instructions has led to customer dissatisfaction [5][11].