胖东来提高了服务业的退赔标准（念念有余）

Group 1 - A hot pot restaurant in Beijing faced backlash after a video showed a woman allowing her pet dog to lick raw lamb slices on the dining table, leading to the restaurant's immediate closure and a full refund plus compensation for affected customers [1] - The restaurant's response included a complete disinfection of the premises and replacement of all utensils, with plans to seek compensation from the woman involved [1] - Similar incidents have occurred, such as two teenagers urinating on a hot pot table, resulting in a significant compensation payout and legal action against them, highlighting the importance of brand reputation management [1] Group 2 - The company "胖东来" (Pang Dong Lai) has demonstrated a proactive approach to quality issues, offering full refunds and substantial compensation to customers affected by food safety concerns, setting a high standard in customer service [2][3] - In response to a hygiene complaint, Pang Dong Lai refunded 8,833 customers and rewarded the whistleblower, showcasing a commitment to quality control and customer satisfaction [2] - The company's compensation practices emphasize high standards, quick resolution times, and a focus on customer trust, contrasting with other businesses that may avoid accountability [3] Group 3 - Pang Dong Lai's compensation strategy includes not only direct refunds but also rewards for whistleblowers, encouraging public participation in quality oversight [3] - The company has established a reputation for handling complaints swiftly, often resolving issues within three days, which minimizes negative customer experiences [3] - Despite its customer-centric approach, Pang Dong Lai also defends its brand reputation against unfounded claims, as seen in a case where it successfully sued a blogger for defamation after proving product compliance with standards [4]