消费者称7000元油烟机持续漏油 史密斯否认存质量缺陷

Group 1 - The core issue involves a consumer, Ms. Zhou, who reported persistent oil leakage from an A.O. Smith range hood purchased in August 2021 for over 7,000 yuan, leading to her request for a refund [1] - A.O. Smith's local representatives acknowledged the request for a refund but disputed the classification of the oil leakage as a quality defect, framing it instead as a matter of consumer expectations [1] - The company has stipulated that a confidentiality agreement must be signed before processing the refund, which has led to complications in executing the refund [1] Group 2 - A.O. Smith, founded in 1874, is a multinational company headquartered in Wisconsin, USA, with a significant presence in China since 1998 [2] - The company offers a wide range of household products, including water heaters, water purification systems, air purifiers, kitchen appliances, and central air conditioning systems [2] - A.O. Smith's commercial products primarily focus on commercial heating, water supply, and purification sectors [2]