LVMH(US:LVMUY) Xin Lang Cai Jing·2025-12-26 06:43Core Viewpoint - A customer in Shanghai reported a severe foot injury after wearing a pair of LV shoes for only 10 minutes, leading to a dispute over a refund with the retailer [1][4]. Group 1: Incident Details - The customer, Ms. Xu, purchased a pair of Lous open-back sneakers for 9,250 yuan on September 20, 2023, and experienced severe skin damage after wearing them for a short period [1][4]. - After the injury worsened, she sought medical treatment on October 22, 2023, and was advised to undergo surgery for scar treatment [4]. - Despite multiple requests for a refund and compensation, the retailer only offered to exchange the shoes [4][5]. Group 2: Customer Experience and Retail Response - Ms. Xu claimed that the sales staff did not inform her about the potential for skin irritation when wearing the shoes without socks [5]. - A recording revealed that the staff suggested her skin might be more sensitive than average, without providing further clarification [5]. - The retailer's online support indicated that the shoes were made of high-quality leather and advised wearing socks initially to avoid discomfort, but acknowledged that no such warning was provided at the time of sale [10]. Group 3: Company Performance Context - LVMH, the parent company of LV, reported approximately 58 billion euros in revenue for the first nine months of the year, with a 2% organic growth decline year-over-year [14]. - The third quarter showed a recovery with a 1% organic growth, generating 18.2 billion euros in revenue, despite a 5% negative impact from currency fluctuations [14][15]. - The company noted improvements across all business sectors and regions, particularly highlighting a recovery in the Asian market, excluding Japan [14][15].