Xin Lang Cai Jing·2025-12-26 09:20Core Viewpoint - The CEOs of major U.S. banks are optimistic about the transformative efficiency changes that artificial intelligence (AI) can bring to the industry, but there are concerns about potential job reductions for bank employees [1][16]. Group 1: Statements from JPMorgan Chase - Jamie Dimon, CEO of JPMorgan Chase, stated that job cuts are inevitable due to the AI wave, emphasizing that AI will eliminate certain positions [3][17]. - Dimon mentioned that AI could serve as a "work assistant" and take over tedious tasks, potentially leading to job losses [3][17]. - In the short term, if AI implementation goes smoothly, JPMorgan Chase's employee count may remain stable or even slightly increase [3][17]. - The core goal of JPMorgan Chase's AI strategy is to enhance operational efficiency, with expectations of a 40% to 50% increase in productivity in the operations department over the next five years [4][19]. - The company is focusing on controlling hiring and shifting towards efficiency improvements [5][19]. Group 2: Statements from Goldman Sachs - David Solomon, CEO of Goldman Sachs, indicated that AI will be a key driver for efficiency improvements, which may lead to a slowdown in hiring and the streamlining of certain roles [6][20]. - Solomon believes that while AI will reduce manpower in some areas, it will also allow the firm to focus on attracting high-value talent for customer service [7][21]. - Goldman Sachs expects to see employee growth by the end of 2025, despite the current focus on optimizing recruitment structures [6][20]. Group 3: Statements from Citigroup - Jane Fraser, CEO of Citigroup, expressed that AI is expected to significantly enhance work efficiency in the short term and reshape all business segments in the long term [9][24]. - Fraser reported that AI has already led to over 1 million automated code reviews this year, saving approximately 100,000 hours of work per week [10][25]. - She acknowledged concerns that AI might initially compress job positions before the industry realizes its benefits, noting that the current AI penetration rate is only 10% [10][25][11][26]. Group 4: Statements from Wells Fargo - Charles Scharf, CEO of Wells Fargo, indicated that the bank's workforce has already decreased by nearly 25% since he took over in 2019, and this trend is likely to continue [12][27]. - Scharf emphasized that the potential of AI is undeniable and that many in the industry are aware that it will lead to job reductions [13][28]. - He noted that AI tools have improved the efficiency of engineers by 30% to 35%, allowing the bank to accomplish more with fewer employees [13][28]. Group 5: Statements from Bank of America - Brian Moynihan, CEO of Bank of America, stated that the implementation of AI has already led to reductions in workforce in certain departments [14][29]. - The bank's strategy focuses on employee training to prepare them for roles that AI cannot replace, emphasizing the importance of skill development [15][30]. - Moynihan highlighted that the bank's digital interactions reached 1.4 billion in November, which has saved approximately 11,000 full-time equivalent positions [15][30].