Core Viewpoint - A customer in Shanghai, Ms. Xu, reported a severe foot injury after wearing a pair of LV shoes for only 10 minutes, leading to a dispute over a refund and compensation with the retailer [1][5]. Group 1: Incident Details - Ms. Xu purchased the LV LOUS shoes for 9,250 yuan on September 20 and experienced severe skin damage after a short walk [1]. - After her condition worsened, she sought medical treatment on October 22, where surgery was recommended for scar treatment [5]. - The store only offered to exchange the shoes, not to refund or compensate for the injury [5]. Group 2: Customer Service Response - Ms. Xu claimed that the sales staff did not inform her about the potential for skin irritation from wearing the shoes without socks [5]. - A recording revealed that the staff suggested her skin might be more sensitive than average, without providing further clarification [5]. - The store did not respond to multiple inquiries from reporters regarding the incident [9]. Group 3: Product Information and Company Performance - The LV shoes are made from high-quality leather, and the company acknowledged that wearing them without socks could cause discomfort [10]. - The company did not provide specific warnings about this issue in their product descriptions [10]. - LVMH, the parent company of LV, reported approximately 58 billion euros in revenue for the first nine months of the year, with a 2% organic growth decline [13]. - The third quarter showed a recovery with a 1% organic growth, ending two consecutive quarters of revenue decline [14].
女子买9250元LV运动鞋,穿上走了10分钟就多处严重破皮,要求退货被拒?销售:买主皮肤较嫩;官网工作人员:可先穿袜子磨合
Mei Ri Jing Ji Xin Wen·2025-12-26 09:42