喜讯！昆仑健康保险荣膺“2025年保险业数字化转型优秀案例”

Core Insights - Kunlun Health Insurance's "Smart Customer Service System" project has been recognized as an "Outstanding Case of Digital Transformation in the Insurance Industry by 2025" by China Banking and Insurance News, and has been included in the "Selected Cases of Digital Transformation in the Insurance Industry by 2025" [1][3] Group 1 - The project was developed through close collaboration among multiple departments, including the Information Technology Department, Consumer Protection and Operations Department, and Comprehensive Product Department, focusing on enhancing customer service experience, optimizing operational processes, and building digital capabilities [1] - The project has been successfully implemented in various business scenarios, yielding positive results [1] - The recognition reflects the comprehensive strength of Kunlun Health Insurance in promoting technological innovation through cross-departmental collaboration [3] Group 2 - The evaluation by China Banking and Insurance News emphasizes the practical value of digital transformation in enhancing service capabilities, optimizing operational management, and driving high-quality development [3] - Moving forward, Kunlun Health Insurance will continue to adhere to a "customer-centric" approach, deepening the integration of technology and business, and promoting the application of digital achievements across a broader range of business areas [3]