奇瑞销售称本田雅阁为“移动棺材”，门店致歉后又下架，奇瑞官方暂无回应

Core Viewpoint - A sales representative from Chery Automobile's Huizhou Penghao 4S store made an inappropriate comment to a consumer who had expressed no interest in purchasing a vehicle, leading to public backlash and an official apology from the store [1][2]. Group 1: Incident Details - The incident began when a consumer, after stating they had already ordered a Honda Accord, received a derogatory response from a sales consultant suggesting they "drive a mobile coffin" [1][2]. - The sales consultant had previously added the consumer as a friend and repeatedly inquired about trade-in options and promotional offers, despite the consumer's clear refusals [1][2]. Group 2: Company Response - Following the incident, the Chery dealership issued an apology via social media, acknowledging that the employee's behavior violated the company's customer-centric service philosophy and caused emotional distress to the consumer [1][2]. - The apology included a commitment to investigate the employee's conduct, address management issues at the store, and implement comprehensive service etiquette training for all staff [1][2]. - The apology letter has since been removed from social media platforms [1][2].