Xin Lang Cai Jing·2025-12-26 12:21Core Viewpoint - China Life Insurance's efficient claims service has successfully processed claims, providing warmth and hope to families in distress, highlighting the insurance industry's role as a "social stabilizer" [1][3] Claims Processing - In a recent case, a client diagnosed with lung cancer received a claim payment of 20,000 yuan within a day of submitting the claim, exemplifying the "critical illness one-day claim" commitment [4][1] - The company has optimized internal approval processes and enhanced inter-departmental collaboration to expedite claims payments, alleviating financial pressure on families [5][2] Industry Standards - The "critical illness one-day claim" initiative not only aids families but also sets a positive example for the insurance industry, emphasizing a customer-centric service philosophy [6][2] - The company has integrated advanced technologies such as big data and artificial intelligence to streamline claims processing, significantly improving efficiency and customer experience [6][2] - Recent data indicates that the company has reduced claims processing times and increased customer satisfaction, having provided claims services to millions and paid out hundreds of billions in claims [6][3] Future Commitment - The company aims to continue enhancing service levels and claims capabilities, adhering to the core philosophy of "helping others to achieve oneself," thereby safeguarding the quality of life for its clients [6][3]