Core Insights - The Suzhou 12345 government service hotline celebrates its 20th anniversary in 2025, having been operational since 2005 [1] - Over the past 20 years, the annual service volume has grown exponentially, exceeding 10 million cases annually for the last six years [1] - The hotline has established itself as a convenient channel for citizens to report issues without leaving their homes, enhancing the connection between the government and the public [1] Service Development - In 2023, Suzhou 12345 hotline initiated the construction of a comprehensive service system for enterprises, becoming a pioneer in the province [1] - The hotline has launched several innovative platforms, including the "intelligent call model" and a public opinion perception and efficiency supervision platform [1] - A multi-department emergency response mechanism has been established, significantly improving the efficiency of hotline services [1]
近6年年服务量超千万件 苏州12345热线工作座谈会召开
Su Zhou Ri Bao·2025-12-26 22:59