业委会请来了“执行秘书”

Core Viewpoint - The introduction of the community governance mechanism of executive secretaries in Shanghai Bay Area High-tech Zone aims to enhance the efficiency and transparency of community management, addressing challenges faced by homeowners' committees [1][5]. Group 1: Executive Secretary Mechanism - The executive secretary mechanism is designed to assist homeowners' committees in overcoming operational difficulties, such as limited resources and lack of expertise, by providing professional support and coordination [2][3]. - Executive secretaries help organize the structure of homeowners' committees, clarifying responsibilities and improving operational efficiency, leading to a more organized approach to community governance [2][3]. - The mechanism has established a closed-loop system for handling resident requests, significantly reducing response times from an average of 3 days to under 1 day for various issues [2][5]. Group 2: Capacity Building and System Development - The role of executive secretaries extends beyond mere assistance; they focus on building systems and enhancing the capabilities of homeowners' committees through standardized processes and improved communication [3][4]. - Executive secretaries facilitate dialogue among homeowners, property management, and community organizations, helping to resolve conflicts and improve transparency in decision-making [3][4]. - A comprehensive management system for executive secretaries has been established, including selection, training, evaluation, and support, ensuring continuous improvement in their performance [4][5]. Group 3: Community Governance Impact - The introduction of executive secretaries has transformed community governance from a reactive to a proactive approach, fostering closer relationships between homeowners and committees [5]. - There has been a noticeable decline in property complaints and an increase in homeowner satisfaction in trial communities, indicating a positive shift in community dynamics [5]. - The initiative is expected to continue expanding, promoting the concept of collaborative governance and integrating more professional resources into community management [5].