Huan Qiu Wang·2025-12-27 13:00Group 1 - The core incident involves a consumer at a Starbucks store who was advised by staff to either finish their competing brand drink quickly or use a Starbucks cup sleeve to cover it, leading to public outcry [1][5] - Starbucks customer service responded by stating that they respect every customer's choice and will verify the situation reported by the consumer [1][5] - The consumer, identified as a "Gold Star Member," expressed discomfort with the staff's approach, noting that there were no signs prohibiting outside food or drinks in the store [5] Group 2 - Starbucks staff generally do not recommend customers consume strong-smelling food in-store, emphasizing a customer care perspective [5] - A lawyer commented that the staff's actions could be seen as a normal business operation to protect brand interests, as they did not prohibit the consumer from bringing in the competing drink [5] - The lawyer also noted that if a company were to impose strict rules against outside food or enforce mandatory purchases, it could infringe on consumer rights [5]