黑猫投诉游博雅：让每一次微小的发声都不被淹没

Core Insights - The 2025 Global Cultural IP Industry Development Conference will be held in Shanghai on December 26-27, 2025, focusing on the theme "IP Without Borders: Intelligent Creation of the Future - Global Exploration of Cultural IP and Technology Integration" [1][11] - As of the end of November this year, the Black Cat Complaints platform has received over 31 million valid consumer complaints, successfully resolving more than 20 million disputes [1][8] Group 1: Consumer Protection and Complaint Resolution - The Black Cat Complaints platform has established a comprehensive service system that includes preemptive measures against fraud by collaborating with government agencies such as the National Anti-Fraud Center and the Ministry of Justice [2][12] - The platform has introduced an AI legal assistant named "Law Meow Star," providing 24/7 online legal consultation and rights protection guidance [2][12] - A new consumer protection model has emerged, which reduces intermediaries and resolves many conflicts at the grassroots level, significantly lowering the cost of consumer rights protection and saving valuable administrative and social resources [2][12][18] Group 2: Case Studies and Impact - A notable case involved a consumer who challenged an unreasonable tea fee charged for an infant at a restaurant, leading to widespread media coverage and regulatory intervention, ultimately resulting in the restaurant's apology and corrective actions [1][5][15] - Similar cases have highlighted issues such as unfair seat selection practices by airlines, prompting regulatory bodies to address these consumer rights violations [6][16] - The platform has also addressed more severe issues, including fraudulent job offers, leading to law enforcement actions against perpetrators and the dismantling of fraudulent operations [7][17]