接诉即办“尖子生”来了！丰台发布13个治理先锋社区

Core Viewpoint - The article highlights the successful implementation of community governance in Fengtai District, showcasing 13 "pioneer communities" that achieved 100% response, resolution, and satisfaction rates, along with several months of "no complaints" [3][5][7]. Group 1: Community Achievements - Fengtai District has recognized 10 "full score communities" and 3 "no complaint communities" during the New Year Forum [3]. - The Zhujiacun North Community achieved 7 months of "no complaints" in 2025, the longest duration among all streets in Fengtai District [3]. - The Chengyilu Community also reached 9 months of 100% response, resolution, and satisfaction rates in 2025, earning the "full score community" title [7]. Group 2: Innovative Solutions - The "Minqing Code" WeChat mini-program has gathered over 1,000 resident requests, allowing for easy submission of issues and seeking assistance [5]. - The community employs a "six patrols and one inquiry" approach to proactively identify and address issues, combining technology with community engagement [5]. - The Chengyilu Community utilized a collaborative approach to resolve a water pressure issue, involving residents in every step of the problem-solving process, which led to no further complaints for nearly six months [7]. Group 3: Future Initiatives - Fengtai District plans to deepen grassroots governance by establishing a complete governance chain based on community feedback, focusing on collaboration and problem-solving [7]. - A new social work internship base has been established in partnership with several universities to enhance community service and governance through professional training [9].