如我在诉丨洗浴不慎摔伤 法官调解架起“和解桥”

Core Viewpoint - The case highlights the effective mediation by the Siping City Tie Dong District People's Court in resolving a health rights dispute arising from a slippery floor at a bathing center, emphasizing the importance of safety responsibilities for public venue operators and consumer awareness [1][2]. Group 1: Case Details - The incident involved a consumer, Li, who fell and fractured a rib at a bathing center, leading to hospitalization for nearly 17 days and medical expenses exceeding 10,000 yuan [1]. - Li sought a total compensation of 150,000 yuan for various losses, while the bathing center argued that Li should share some responsibility due to his adult status and that their public liability insurance should cover the claims [1]. Group 2: Mediation Process - The presiding judge clarified the facts and identified the main points of contention, facilitating a mediation process that included the insurance company as a defendant [1]. - The judge employed a combination of "back-to-back" and "face-to-face" communication strategies to explain the safety obligations of the bathing center and the reasonable care responsibilities of Li, leading to a gradual reduction in disagreements [1]. Group 3: Settlement Outcome - The mediation resulted in an agreement where the insurance company would compensate 50,000 yuan, and the bathing center would pay Li a total of 1,500 yuan for medical and care expenses, which was settled immediately via bank transfer [2]. - Both parties expressed satisfaction with the mediation outcome, which balanced consumer rights and the safety responsibilities of the business [2]. Group 4: Future Initiatives - The Tie Dong District People's Court plans to continue developing the "Fengqiao Experience" to enhance the resolution of conflicts at their source and improve multi-faceted dispute resolution mechanisms, aiming to provide more convenient and efficient judicial services to the public [2].