接诉即办“尖子生”来了！北京丰台发布13个治理先锋社区

Core Viewpoint - The article highlights the successful implementation of community governance in Beijing's Fengtai District, showcasing 13 "pioneer communities" that achieved 100% response, resolution, and satisfaction rates, with some communities reporting months of "no complaints" [1][6]. Group 1: Community Achievements - The first batch of 13 "governance pioneer communities" includes 10 "full score communities" and 3 "no complaint communities" [1]. - The Zhujiacun North Community reported 7 months of "no complaints" in 2025, the longest duration among all streets in Fengtai District [1]. - The Chengyi Road Community achieved 9 months of 100% response, resolution, and satisfaction rates in 2025, qualifying as a "full score community" [6]. Group 2: Innovative Solutions - The "Minqing Code" is a WeChat mini-program that allows residents to submit complaints and seek help, facilitating quick responses from community management [3][4]. - Community managers conduct daily patrols and inquiries to identify issues early, combining technology with a human touch to address resident concerns effectively [4]. - The Chengyi Road Community utilized a collaborative approach to resolve a water pressure issue, involving residents in the problem-solving process and achieving a long-term solution [7]. Group 3: Future Initiatives - Fengtai District aims to establish governance benchmarks through these 13 communities, promoting a model for others to follow and enhancing overall community governance [7]. - The district plans to deepen grassroots governance by enriching the "Five Neighbors Discussion" brand and exploring new collaborative methods [7]. - A social work internship base has been established in partnership with several universities to engage youth in community service, infusing professional knowledge into local governance [9].