以“一件事”改革提升政务服务效能

Core Insights - The article highlights the significant progress made by Wushi Shuanghe City in enhancing government service efficiency and citizen satisfaction through the "One Thing" reform initiative [1] Group 1: Government Service Efficiency - As of this year, Wushi Shuanghe City has processed a total of 578,000 government service transactions, with 144,000 of these being "One Thing" services handled both online and offline [1] - The city has focused on addressing bottlenecks in service delivery for businesses and citizens, leading to a systematic advancement in key government service matters [1] Group 2: Service Model Innovation - The establishment of 20 comprehensive "One Thing" service windows and the creation of joint service windows in high-frequency service locations such as banks, hospitals, and schools have been implemented to enhance accessibility [1] - The city has accelerated the cross-regional processing of "One Thing" services, collaborating with 10 cities in Hubei Province to offer video services, thereby improving the overall service experience for businesses and citizens [1] Group 3: Training and Promotion - To ensure the effective implementation of the "One Thing" reform, Wushi Shuanghe City has conducted 10 training sessions aimed at improving staff skills and service standardization [1] - The city has also increased its promotional efforts, conducting over 30 government live broadcasts to comprehensively explain reform policies and service processes, ensuring that the benefits of the reforms reach the grassroots level [1]