大金全周期服务获评2025全国售后服务TOP10

Core Viewpoint - The quality of service in central air conditioning systems significantly impacts user experience, energy costs, and system lifespan, making it a crucial factor for consumers when purchasing these products [1] Group 1: Service Quality and Recognition - The 12th National After-Sales Service Conference highlighted the importance of service quality, with the certification results being integrated into government procurement assessments, providing authoritative references for consumers [1] - Daikin was recognized as a benchmark in the HVAC sector, winning the "National Standard Five-Star After-Sales Service Enterprise" and "Top 10 After-Sales Service" awards, reflecting its leading service capabilities [1] Group 2: Service Model Innovation - Daikin emphasizes proactive service, utilizing smart predictive maintenance to address potential issues before they arise, ensuring user comfort and health [4] - The Daikin CARE IoT service leverages big data to anticipate user needs, providing timely reminders for maintenance and cleaning [4] Group 3: Digital Service Innovation - Daikin has developed a comprehensive service process that begins from the first customer interaction, ensuring precision and thoroughness in service delivery [5] - The use of digital technology allows for efficient processes and personalized communication, enhancing the overall service experience [5] Group 4: Comprehensive Service System - Daikin has established a robust service network in China, including four specialized after-sales companies and numerous service points, ensuring timely and accessible service for users [7] - The company has transitioned its service model from reactive to proactive, significantly improving service quality and responsiveness [7] Group 5: Brand and Value Proposition - Service is now a core component of brand identity, with Daikin viewing each service interaction as a deep emotional connection with users [8] - The company aims to continuously evolve its service offerings by integrating advanced technologies while maintaining a human touch, enhancing consumer air quality experiences [8]