古茗下单半小时后问进度遭店员辱骂

Group 1 - A customer reported a negative experience at a milk tea store in Hangzhou, where his order was delayed despite being informed that there were 8 cups ahead in the queue [1] - After waiting for nearly half an hour, the customer found that his order had not been prepared and faced verbal abuse from the staff when inquiring about the status [1] - The store later reviewed the surveillance footage, acknowledged the staff's mistake, and initially offered a refund along with a milk tea voucher, which the customer rejected [1] Group 2 - Following further negotiations, the store ultimately compensated the customer with 1,300 yuan [1]