从“土地丈量”到“服务丈量”，“沂蒙红标尺”量出企业暖心路

Core Viewpoint - The article highlights the effective volunteer service provided by the Surveying and Mapping Institute of Linyi City, which has significantly facilitated the investment process for enterprises through comprehensive support and guidance, achieving a service satisfaction rate of over 99% [1][10]. Group 1: Volunteer Service Implementation - The Surveying and Mapping Institute has established a volunteer service brand named "Yimeng Red Ruler, One-Stop Service+" to support investment enterprises from project initiation to completion [4][11]. - In 2025, the institute provided policy briefings to 25 enterprises and completed full-process services for 13 enterprises, coordinating 15 personnel to liaise with 11 relevant departments [1][4]. - The volunteer service team consists of 169 members, including technical experts and party members, ensuring professional and efficient service delivery [4][10]. Group 2: Pre-Service Demand Assessment - The institute proactively engages with local business departments to collect information on investment enterprises and their project progress, creating a database to facilitate tailored services [5][6]. - A "Party Member Survey Team" was formed to conduct on-site visits and gather project requirements, enhancing the understanding of local planning regulations for incoming businesses [5][6]. Group 3: In-Service Support - The institute addresses common challenges faced by enterprises, such as unclear policies and lengthy processes, by providing clear policy explanations, material preparation assistance, and one-on-one support during the approval process [6][7][8]. - Volunteers act as "policy translators," simplifying complex regulations into user-friendly guides and offering pre-review services for application materials, which has reduced preparation time by an average of 5 days for enterprises [7][8]. Group 4: Post-Service Follow-Up - The institute has implemented a dual-track follow-up system, including immediate and regular feedback mechanisms to ensure continuous service quality improvement [9][10]. - Over 1,000 follow-up visits were conducted in 2025, with a service satisfaction rate of 99%, leading to actionable insights for service optimization [10][11]. Group 5: Future Commitment - The Surveying and Mapping Institute aims to continue enhancing its services by focusing on precision, professionalism, and responsiveness to enterprise needs, thereby contributing to a favorable business environment in Linyi [11].