跨境扫货无忧！粤港澳消委会建立协作机制

Group 1 - The core viewpoint emphasizes the importance of consumer rights protection and enhancing the cross-border shopping experience as the peak season approaches in the Guangdong-Hong Kong-Macao region [1] - The Guangdong Consumer Council has established a cross-border complaint handling collaboration mechanism, ensuring that consumer disputes are addressed regardless of where the complaint is filed [1] - Consumers are advised to remain rational during cross-border shopping to avoid disputes, with specific attention to hotel booking details, product compatibility, and online shopping risks [1][2] Group 2 - With the rise of cross-border digital consumption, there is a need to strengthen security awareness, particularly regarding mobile payment applications and their local applicability [2] - Starting from July 2025, a "cross-border QR code unified gateway" will be operational, allowing for direct scanning payments with various e-wallets in mainland China, enhancing transaction transparency and user experience [2] - The Guangdong Consumer Council highlights the establishment of a quality merchant certification system across the three regions, enabling consumers to select certified products and services for better consumer protection [2] Group 3 - In the event of a consumer dispute, it is crucial for consumers to remain calm and rational, initially attempting to resolve issues amicably with merchants [3] - If amicable resolution fails, consumers can file complaints with relevant government departments or consumer associations, with specific contact methods provided for Guangdong, Hong Kong, and Macau [3]