“五个一办”迭代升级 营商环境持续优化

Core Viewpoint - Guiyang's government service center has implemented the "Five Ones" reform to enhance the business environment, achieving over 15 million service transactions and maintaining a high satisfaction rate of 99.99% since 2025 [10][12][23]. Group 1: Service Efficiency Improvements - The city has introduced the "One Form" reform, allowing cross-province services, which has simplified processes for citizens like retirement applications, reducing the need for travel [11]. - A total of 957 cross-province service items and 3,291 provincial service items have been established, with over 1,500 city-level transactions completed this year [11]. - The service center has streamlined 5,659 service items and launched 150 high-frequency service lists to improve clarity and accessibility for citizens and businesses [12]. Group 2: Digital Transformation - Guiyang has achieved four provincial firsts in digital transformation, including a new "joint cloud inspection" model that reduces approval times by over 60% [13]. - The "no-sense renewal" service allows automatic reminders and verifications for businesses, eliminating the need for physical applications for certain licenses [13]. - The introduction of 5G "phone services" enables citizens to complete various administrative tasks via video calls, enhancing convenience [14]. Group 3: Integrated Services - The city has shifted from multiple departments and windows to a single-window service model, significantly reducing the number of visits required for business licenses and permits [18]. - A new integrated service model for opening coffee shops has reduced processing times by over 60%, demonstrating the effectiveness of the "One Stop" approach [19]. - The service center has launched 14 unique "one-stop" services tailored to local needs, enhancing efficiency and user experience [19]. Group 4: Community-Centric Services - The "15-minute government service circle" initiative aims to bring services closer to citizens, allowing them to access essential services at local banks, post offices, and hospitals [22]. - Over 20,000 citizens have utilized these community service points, with more than 80,000 transactions completed this year [22]. - The "Enterprise Home" platform facilitates a closed-loop process for business requests, achieving a 100% resolution rate for over 1,400 cases this year [23]. Group 5: Overall Impact on Business Environment - Guiyang has seen a total of 1.118 million business entities, with 153,600 new entities established, maintaining the top rating for business environment in the province for four consecutive years [23]. - The continuous collaboration among departments and active participation from businesses and citizens have contributed to the ongoing optimization of the business environment [23].